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What to do in case of Claim

Report you claim before leaving Mexico to:
01 800 019 6000 from a Mexican Phone
1 888 212 7642 from a US Phone

Documents that you’ll need

Always have the following documents
  • HDI Seguros Auto Insurance.
    Policy     (policy    number   will    be
    required).
  • Driver License.
  • Temporary Import Permit.
  • Police     Report    (In    case    it   is
    necessary).

Attention in USA*

International Claims Service
1 800 284 97 83
(956) 682 13 53
(956) 686 67 32

with Rosa Maria Garza
and/or John Ibarra

* Applies only after reporting you claim
   in Mexico

HDI Seguros is committed to reach the complete satisfaction of our customers in case of claim, offering efficiency and personal attention. To achieve this goal, we have an expert team focused to solve the problems of our clients when they have a claim.

Our call center works 24 hours a day, 7 days a week, and it has bilingual customer representatives.

HDI Call Center received the claims reports from any city of Mexico and immediately assigns a representative of the company (adjuster) to attend and help the insured in the place where the claim took place.

HDI Seguros has an agency national network and vehicle repair body shops.

Legal assistance national service.

Hospital National Network and Medical assistance in the main cities of Mexico.

Road assistance in case of lack of gasoline, flat tire, mechanical breakdown, locksmith, etc.